FAQ

Frequently Asked Questions / Our Products

Our Products Answers

How do I know if a part is counterfeit?

Unfortunately, our high quality breeds a lot of imitation. Every Ford Part is stamped with the Blue Oval or Motorcraft® brand so that you know it’s authentic. If a part you received does not have one of those stamps, then it’s not a Ford Part.

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What do I do if I suspect I have a counterfeit part?

Ford Motor Company takes the reputation and legality of its parts very seriously. If you suspect you've received a fake Ford Part – one in Ford Parts or Motorcraft® packaging that is not stamped with the Blue Oval or Motorcraft® brand – we’d greatly appreciate knowing about it. Information will be reviewed and handled discreetly and professionally by a trained Ford Motor Company representative. Visit fordbrandprotection.com for more information.

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What is a MSDS?

The material safety data sheets (MSDS) are part of the Federal Hazard Communication Standard. This regulation is administered by the Occupational Safety and Health Administration (OSHA) under the Occupational Safety and Health Act of 1971 with its amendments. The purpose of the Hazard Communication Standard is to provide information to people who may be exposed to hazardous materials in their jobs. The MSDS also contains information required to comply with various federal and state regulations in written form.

Chemical manufacturers and importers are required to obtain or develop a material safety data sheet for each hazardous chemical they produce or import. Distributors are responsible for ensuring that their customers are given a copy of these MSDS. Employers must have an MSDS for each hazardous chemical they use.

If you have any questions relating to the information on an MSDS hotline, please contact the Ford MSDS hotline via:

Phone: 1-800-448-2063

Fax: 1-800-466-3753
Email: msds@brownart.com

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What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click “Contact Us” at the top of your screen and email our webmaster under the heading “For feedback related to this website.”

 

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

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