Frequently Asked Questions / Cart/Checkout

Cart/Checkout Answers

How do I get to my shopping cart?

You can access your shopping cart at any time by clicking the “SHOPPING CART” link at the top right of your browser page or by clicking the “View Shopping Cart” button on the catalog search results page.

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Why can’t my order be shipped to me?

Due to federal regulations, certain hazardous materials cannot be shipped directly to you. Certain other parts are simply too large and heavy to ship via FedEx. In some cases, your Preferred Dealer may be able to make other shipping arrangements with a local transportation company; contact them directly for details. We apologize for any inconvenience.

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How do I get a quote from a dealer?

Your Preferred Dealer may offer special pricing for larger quantity orders. To request a quote, you can click "Get Quote" under Cart Tools in your shopping cart. From there, you will be able to send your Preferred Dealer your cart along with any questions you have, part numbers or descriptions of parts you couldn’t find in the catalog, and, for your convenience, you can even attach a photo reference of parts you’re trying to replace.

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How do I upload my stock order?

If your business has ongoing parts stocking requirements, you may upload a stock order. You can access instructions for uploading your stock order by clicking the “Upload a Stock Order” link under Cart Tools in your shopping cart.

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What is a CSV file?

A comma-separated values (CSV) file is a type of file format available in Microsoft® Excel that is used for transferring your spreadsheet to the database FordParts.com uses.

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What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested.  Please click “Contact Us” at the top of your screen and email our webmaster under the heading “For feedback related to this website.”


If you have any questions or concerns related to your purchase, please contact your selling dealer directly.

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