FAQ

Frequently Asked Questions / My Orders

My Orders Answers

What do I do if I need to return a part?

You can find instructions and conditions for returning a part in the FordParts.com return policy. Or, you can contact your selling dealer directly.

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What do I do if my part was damaged?

If you’ve received a damaged part, you should contact your selling dealer and follow the instructions found in the FordParts.com return policy as soon as possible.

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What do I do if I got the wrong part?

If you included a VIN in your order and received an incorrect part, you should contact your selling dealer and follow the instructions found in the FordParts.com return policy.

 

If you did not include a VIN, your selling dealer, at their discretion, may not be responsible for incorrectly ordered parts. Also, please note that certain parts may not be eligible for return if installed or opened (i.e., certain electronics and safety-related items). If you have any questions, contact your selling dealer.

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What do I do if I have a problem using the site?

We want to give our customers the best online experience possible. If you’ve encountered any difficulties using our website, or have any suggestions for improvement, we are very interested. Please click “Contact Us” at the top of your screen and email our webmaster under the heading “For feedback related to this website.”

 

If you have questions or concerns related to your purchase, please contact your selling dealer directly.

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