We respect your privacy and are committed to protecting it. This privacy statement explains our policies and practices regarding online customer information. It is through this disclosure that we intend to provide you with a level of comfort and confidence in how we collect, use, and safeguard personal and other information we collect or that you provide through this website, and how you can contact us if you have any questions or concerns. It is our sincere hope that by explaining our data handling practices we will develop a trusting and long-lasting relationship with you. By using the site, you agree to the terms of this privacy statement.
Information About Our Organization and Website:
This Privacy Statement applies to FordParts.com. FordParts.com is owned and maintained by Ford Customer Service Division, 16800 Executive Plaza Drive, Dearborn, MI, 48126.
The business purpose of this website is to facilitate sales of Ford Motor Company Genuine Parts and Motorcraft® Parts from Ford Motor Company Dealers to customers.
Personally Identifiable Information We Collect From You:
When you visit FordParts.com we will not collect any personal information about you unless you provide it to us voluntarily. Personal data includes information that is particular to you such as name, street address, telephone number, and e-mail address (and credit card number if you place an order). If you opt not to provide us with personal information you can still access our website, however you may be unable to participate in certain promotions, receive product information, have a purchase order fulfilled, or have your request honored to receive text messages or mobile alerts regarding special money-saving service coupons and promotional offers.
Our primary goal in collecting personal information from you when you visit FordParts.com is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features. We need to collect personal information in order to verify user identity, pre-populate fields for user convenience, fulfill purchase orders, and conduct surveys and targeted marketing campaigns, including honoring your request to receive text messages or mobile alerts regarding special money-saving service coupons and promotional offers.
If you opt in to text messages and later opt out by replying “STOP” to a text message, you expressly consent to receive a text message confirming your cancellation of text messages.
This site may use a third party to deliver site functionality. An explanation for each of these items and how they work is included in Methods Used to Collect Information.
This site may use session and persistent “cookies” to collect personally identifiable information. An explanation for each of these items and how they work is included in Section 7 – Methods to Collect Information.
See Section 12 regarding links to third-party sites, including widgets.
How We Use the Personally Identifiable Information We Collect:
Personally identifiable information collected on FordParts.com may be used to:
- Fulfill a site user request (lead generation, questions about products/dealer pricing, send marketing or promotional materials, including but not limited to, those sent through e-mail or through cell phone such as text messages as requested by you, or other information)
- Fulfill and deliver an order for goods or services such as Motorcraft® or Ford Motor Company Genuine Parts.
- Respond to your comments or requests for information
- Meet a request for or to develop new products or services
- Make the user experience more customer friendly
- Contact you if necessary in the course of processing or shipping an order for products or services
- Generate site analytics that improve our site layout, content, product offerings and services
- Compile user data that is stored in our corporate database and may be used for marketing and other purposes
- Match personal data collected here with data about you that we collect through other sources
- Comply with legal requirements
Other (Non-Personally Identifiable) Information We Collect From Site Visitors:
Customers may provide shopping experience comments and ratings in connection with a transaction. Your dealer will be able to view comments and any specific rating you provide. Your comments will not be publicly displayed on the FordParts.com website. Dealers and Ford will not be able to alter the ratings or comments in any way. Only your dealership, Ford Motor Company, and any vendors engaged to perform rating tool services will be able to view specific ratings and comments.
FordParts.com collects other information, non-personally identifiable information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate [or anonymous] basis that includes all site visitors. Non-personal information includes tracking the site pages that are visited or the amount of time spent on our site.
Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage times, and to perform site clickthrough analysis and site layout
We may use session and persistent “cookies,” session logs, spotlight ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, Efficient Frontier, and Google Analytics) and to collect aggregate or other non-personally identifiable information about site visitors. An explanation for each of these items and how they work is included in Section 7 - Methods to Collect Information.
How We Use the Aggregate or Non-Personally Identifiable Information We Collect:
Non-Personally identifiable information collected on FordParts.com may be used:
- Compile aggregate and statistical data to help in website design and to identify popular features
- Measure site activity to allow us to update our site to better meet user wants and needs
- Make the user experience more customer friendly
FordParts.com utilizes non-personal data for the purpose of performing analytics on the user’s experience while visiting this site. This analysis:
- Is performed on an aggregate level and does not identify you or your information personally
- May involve the use of a third-party vendor acting on behalf of FordParts.com
- Is performed in order to improve our website and the user experience
- May include the use of session and/or persistent cookies to track user movement across this and other Ford Motor Company websites or to track other events within or across this and other Ford Motor Company websites
- Third-party vendors with which Ford has entered into contracts to perform site analytics and which are provided aggregate information covered by this privacy statement are to use that information only to perform those services, and they may not share or resell this information
Methods to Collect Information:
A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.
A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.
A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.
This site may use a third party to deliver site functionality such as fulfilling your request to purchase items from our online store, calculation of sales tax, credit card processing and site functionality. In performing this function the third party may place a persistent cookie on your computer or have to gather personal information from you in order to facilitate the processing of your purchase.
This site may use third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, Efficient Frontier, and Google Analytics) to capture clickthrough statistics.
FordParts.com may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.
When you visit our website the server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no personal information), the website that referred you, the pages you visited and the date and time of those visits.
If you visit this site with an open ID, you may integrate with third-party social media sites, and FordParts.com may track on an aggregate level the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.
Online Advertising: Ford may contract with vendors to place advertisements on non-Ford websites. When you visit a non-Ford website, these vendors may target Ford advertisements to you based on information about your previous online activity that the vendor has collected using web tracking tools (e.g., cookies and web beacons). Additionally, Ford advertisements may contain web tracking tools such as cookies and web beacons to collect information on the effectiveness of the advertisements and to deliver future targeted advertisements and other messages to you. These web tracking tools collect information such as IP address, the page visited, and time of day.
Sharing Your Information:
FordParts.com does not share, sell, or rent personally identifiable information with independent companies for their own use without providing you a choice.
Personal information that you provide to us in the course of using our site features or requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other Ford Motor Company programs and services.
We may share personal information that we collect about you with other companies within the Ford Motor Company family of companies or subsidiaries. Our “family of companies” is the group of companies related to us by common control or ownership. We share information within this “family” as a normal part of conducting business and offering products and services to our customers.
Personal information that you provide to FordParts.com may be shared with our authorized dealers. This is necessary, such as, in order to answer product questions, request a price quote, and fulfill a parts order. The dealer is not restricted by FordParts.com in their use of your data.
Vendors, contractors or partners of FordParts.com who have access to your personal information in connection with providing services for FordParts.com are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for FordParts.com.
Site metrics for FordParts.com may be shared with other Ford Motor Company websites or subsidiaries or affiliates. The information shared will be aggregate data and will not include any of your personally identifiable information.
FordParts.com will disclose your personal information, without notice, if (1) in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Ford Motor Company, its affiliates or the site; (b) protect and defend the rights or property of Ford Motor Company, its affiliates or this site; or (c) act under exigent circumstances to protect the personal safety of Ford Motor Company or affiliate personnel, users of their websites, or the public; or (2) if required to do so by law.
Access To and Control Over the Use of Your Information:
To correct or update your personal information use the My Profile function. You will be asked for your ID and password so that we may be able to process your changes. FordParts.com will use reasonable efforts to correct any factual inaccuracies in your information.
The scope of access available for this request is for information stored in the database that holds the data for FordParts.com. Any personal information that has been collected from you on other Company websites will not be accessible or changeable through the processing of this request.
You may cancel (opt-out of) mobile alerts by following the instructions in the text message you receive.
To update your mobile phone number, go to the My Profile function on the site.
Security of Your Information:
Safeguarding information of visitors to our website is important to us. We use systems, policies and procedures to maintain accuracy of information and to protect information from loss, misuse or alteration.
When you send personal information, such as email address or telephone numbers, to FordParts.com we use “Secure Socket Layers” or SSL to protect your data. SSL is encryption technology that helps safeguard your personal information against misuse by unauthorized individuals.
Vendors, contractors or partners of FordParts.com who have access to your personal information in connection with providing services for FordParts.com are required to keep the information confidential.
Vendors are not permitted to use this information for any other purpose than to carry out the services they are performing for FordParts.com.
Processing of Personal Data:
By visiting this site and by providing your personally identifiable information to us, you understand and consent to the collection, use, processing, transfer, and disclosure of your personally identifiable and
non-personally identifiable information globally --- including to the United States – in accordance with this Privacy Statement. Therefore, by visiting this site and by providing such information, you consent to the transfer of such information across country borders, and to the use, processing, and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the personally identifiable or non-personally identifiable information to locations that may have different levels of privacy protection than in your own country.
Links to Other Sites:
FordParts.com provides links to other websites. We encourage you to review the privacy statements of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. FordParts.com is not responsible for the privacy statements, content or data handling practices on other websites.
FordParts.com also provides dealer and vehicle locator services which are provided by a third-party vendor. In order to provide you with the closest dealers, we may need to collect your IP address to determine your general location, or we may ask you to provide location information such as zip code or City and State. In instances where we use a third-party vendor to provide dealer locator services, we will provide them a zip code. We encourage you to review the terms of service and the privacy policies of these mapping service providers. For pages that use Bing, you agree to be bound by the Microsoft Service Agreement and Microsoft Online Privacy Statement.
FordParts.com does not knowingly intend to collect personal information from children under 13 years of age.
If a child has provided us with personal information a parent or guardian of that child may contact us at firstname.lastname@example.org if they want this information deleted from our records. We will then make reasonable efforts to delete the child's information from the database that stores information for FordParts.com.
If you have any questions, comments or concerns about this online privacy statement for FordParts.com, FordParts.com privacy practices, or have any questions regarding the contents of this website please contact us at email@example.com.
FordParts.com is committed to working with consumers to obtain a fair and rapid resolution of any complaints or disputes about privacy and the handling of your data. FordParts.com will be happy to respond to your questions and comments.
Privacy Statement Effective Date and Revision Days:
Occasionally we may update the privacy statement for FordParts.com in order to reflect any changes to the website or our privacy practices. If we update this statement, the new statement will be posted to the website ten (10) days prior to the changes taking effect.
The effective date of this privacy statement is 3/23/2012