The dealership you ordered from will accept returns or exchanges, including crediting the $1.99 materials/handling fee, of most Motorcraft® and Ford Motor Company Genuine Parts postmarked within 30 days of your receipt, and will credit you within 30 days. All returns and exchanges must be returned to the dealership in person or via shipping (solely at your expense except in the case of dealership error), in the original packaging, in new, resalable condition, with all instructions and hardware, and in the condition the order was received; otherwise, it is at the dealership’s discretion to accept the return.
If you opted not to provide (a) VIN(s), the dealership, at its discretion, may not be responsible for incorrectly ordered parts. Returns and exchanges may be subject to a restocking fee of up to 10 percent, which will be waived by the dealership if the return or exchange is due to an error by the dealership. Shipping is nonrefundable, with the exception of the $1.99 materials/handling fee, which is refundable.
Attempting to return any parts or assemblies that have been tampered with or modified to affect the resalability and/or safety of the part(s) is prosecutable under the law, and is not eligible for return credit, refund and/or exchange.