Terms and Conditions of Use
The Ford Parts online purchasing website (this website) is brought to you by Ford Motor Company ("FORD") together with the Ford or Lincoln Mercury Dealership that you select as your preferred dealer ("your dealer"). FORD is not the seller of the parts offered for sale on this website. Rather, any and all parts purchased through this website are sold to you by your dealer. FORD is providing the website solely to facilitate an efficient and easy means for customers to order parts from participating dealers. Otherwise, FORD is not a party to the transaction between you and your dealer, nor does it control the dealer's custom pricing.
Acceptance of Terms and Conditions of Use
This website is open to U.S. residents (excluding U.S. territories) who are 18 years of age or older. Your access to and use of this website is subject to the Terms and Conditions of Use (Terms and Conditions). By accessing this website you agree to be bound by the Terms and Conditions whether or not you have read them. If you do not agree to these Terms and Conditions, do not access this website. FORD may at its sole discretion, with or without notice, modify these Terms and Conditions at any time and such modifications will be effective immediately upon being posted on this website. Your continued use of this website will indicate your acceptance of these modified Terms and Conditions of Use. If you do not agree to the Terms and Conditions or any modification of the Terms and Conditions, then you must immediately stop using this website. By conducting financial transactions on this website, you represent that you are 18 years of age or older.
FORD, as website administrator and parts manufacturer, or your dealer may make changes to any products or services offered on this website, or to the applicable prices for any such products or services, without notice at any time prior to placement of your order. The products and services listed on this website may be out of date, and FORD and your dealer are not obligated to update them. The products and services offered or referred to on this website is subject to availability.
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Your dealer, not FORD, is the seller of the parts on this website and all custom prices are set by each individual dealer. All transactions are solely between your dealer and you, the customer. Other than providing the website as a convenience to dealers and customers for the purchase of parts, FORD is not a party to the transaction between you and your dealer. Further, FORD does not have any input into or control over the dealer's customer pricing.
Except where noted otherwise, the price displayed for products on this website represents the Manufacturer's Suggested Retail Price (MSRP) listed on the product itself or estimated in accordance with standard industry practice. These prices do not include materials/handling fees, labor, taxes or any other fees that may apply. Your dealer is solely authorized to set prices for the product and services, by either accepting the MSRP or setting custom pricing, and for any applicable fees including but not limited to those mentioned herein. Prices are subject to change without notice.
The price of an item will not be confirmed until you order. Further, your credit card will NOT be charged until after your order has been shipped, delivered to you or picked up. Despite best efforts, a small number of the items in the catalog may be mispriced. If an item’s correct price is higher than the dealer's stated price, your dealer will, at his or her discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation and the reason for such cancellation.
The amount of tax charged for your order depends upon many factors, including:
- The identity of the seller
- The type of item purchased, and
- The destination of the shipment or location where you will pick it up.
The dealer(s) providing the service(s) and merchandise on this website charge sales tax in the tax jurisdiction(s) in which they have a physical presence. Taxes not collected by them may be your responsibility depending on the laws of the jurisdiction in which the sale takes place.
How Sales Tax Is Calculated
If an item is subject to sales tax at the location where the sale takes place, tax is generally calculated on its total selling price. In accordance with state tax laws, the total selling price of an item generally includes item-level shipping charges, handling charges if applicable, discounts and an allocation of order-level shipping and handling charges and discounts.
The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. Therefore, the sales tax rate applied to your order may be different for an order shipped to your home address than it is for an order for the very same items shipped to your work address or items picked up at the dealership.
Your dealer is solely authorized to accept/confirm your tax exemption.
Many factors can change between the time you place an order and the time your order is shipped. Therefore, the amount appearing on your order as “Estimated Tax” may differ from the sales taxes ultimately charged.
FORD and your dealer reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.
FORD reserves the right to change or terminate this website, or any parts thereof, at any time without notice. Any and all changes and/or amendments to these Terms and Conditions will become binding immediately.
Delivery options you choose are based on items in stock at your dealer, from the time that an order is received and processed. Your dealer cannot ship to PO, FPO or APO boxes or international addresses other than those in Puerto Rico.
All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you when your dealer delivers the item to the carrier. FORD and the dealer reserve the right to refuse to replace orders for customers who have made excessive loss and replacement requests determined at the sole discretion of FORD and the dealer.
FORD and your dealer are not responsible for orders that are not received. All orders are subject to a verification process, and any information submitted that cannot be verified by a customer’s financial institution(s) may cause delays.
Nationwide Rapid Referral Program Details: Each FordParts.com dealer agrees to accept orders within 30 minutes of receipt between 7:30 a.m. - 5:00 p.m. local dealership time, Monday – Friday, except on standard holidays (New Year's Day, Good Friday, Labor Day, Fourth of July, Memorial Day, Thanksgiving Day and Christmas). In the event your Preferred Dealer is unable to accept your order, it will be referred to stocking dealers after 30 minutes. There is no extra cost for this customer service. Orders from a dealership which has sponsored you as a professional repair shop account will not be referred since your sponsoring dealer has already agreed to locate parts nationally, if required. Orders which originated as an Inquiry/Request for Quote (RFQ) will also not refer. Referred orders cannot be paid for by PayPal and must be FedEx “shippable” as noted in your shopping cart. We hope you are pleased with Nationwide Rapid Referral.
Your receipt of an electronic or other form of order confirmation does not signify your dealer’s acceptance of your order, nor does it constitute confirmation of your dealer’s offer to sell. FORD and your dealer reserve the right at any time after receipt of your order to accept or decline your order for any reason.
You may cancel an order via the website that is in a pending processing status on the My Orders page. Otherwise, it is the sole responsibility of the customer to contact your Preferred Dealership directly if you wish to cancel an order of any other status.
The transaction is solely between you and your dealer and does not involve FORD in any way.
Cancellations, Returns and Exchanges
Your dealer will accept returns or exchanges, including crediting the $1.99 materials/handling fees, of most Motorcraft® and Ford Motor Company Genuine Parts postmarked within 30 days of your receipt; and, credit you within 30 days. All returns and exchanges must be returned to your dealer in person or via shipping (solely at your expense unless in the case of dealership error), in the original box, in new, resalable condition, with all instructions and hardware, and in the condition it was received; otherwise, it is at the dealership's discretion to accept the return. If you opted not to provide a VIN(s), your dealer, at his or her discretion, may not be responsible for incorrectly ordered parts. Returns and exchanges may be subject to a restocking fee of up to 10 percent, which will be waived if the return or exchange is due to an error by your dealer. Shipping is nonrefundable, with the exception of the $1.99 materials/handling fees, which are refundable.
Attempting to return any parts or assemblies that have been tampered with or modified to affect the resalability and/or safety of the part(s) is prosecutable under the law, and these parts or assemblies are not eligible for return credit, refund and/or exchange.
No-Risk Core Return Policy
By purchasing products from your dealer via this website, you agree that you accept and will abide by the terms of FORD's no-risk core return policy. You can obtain a copy of the FORD core return policy directly from your dealer or by clicking on the no-risk core return policy
Labor costs or any other consequential expenses incurred on products purchased on this website are nonrefundable by Ford Motor Company.
You agree to the limited warranties for the products that have been purchased. See your dealer for a copy of the limited warranty applicable to the part purchased.
Accounts, Passwords and Security
You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify FORD immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by FORD or your dealer due to someone else using your user name, password or account.
You may not use anyone else’s user name, password or account at any time without the express permission and consent of the holder of that user name, password or account. FORD and your dealer cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Credit Card Security
FordParts.com recognizes the importance of protecting the information collected from users in the operation of this website and in the taking of your online orders. Because your credit card security is a high priority, FORD has taken reasonable steps to maintain the integrity and privacy of your information to ensure that your payment information is processed confidentially, accurately and securely. FordParts.com uses Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address and credit card number) so it cannot be read as it travels over the Internet.
Errors on the Website
This website may include inaccuracies or typographical errors that may be corrected as they are discovered at the sole discretion of FORD or your dealer. Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and your dealer reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted, confirmed and your credit card or PayPal account charged. If your credit card or PayPal account has been charged for the purchase and your order is canceled, your dealer will issue a credit to your account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with your dealer's return policy.
Termination of Use
FORD may, in its sole discretion, terminate your account or your use of the FordParts.com website(s) at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. By entering an order, you accept personal liability for any charges that you may incur even if your account or use of the FordParts.com website is subsequently terminated. FORD reserves the right to change, suspend or discontinue all or any aspects of the aforementioned websites at any time without prior notice.
Limitation of Liability
IN NO EVENT SHALL FORD, ITS AFFILIATES, AND ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR AGGRAVATED DAMAGES (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND THIRD-PARTY CLAIMS) OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR IN CONNECTION WITH: THIS WEBSITE; ANY MATERIALS, INFORMATION, QUALIFICATIONS AND RECOMMENDATIONS APPEARING ON THIS WEBSITE; ANY SOFTWARE, TOOLS, TIPS, PRODUCTS OR SERVICES OFFERED THROUGH, CONTAINED IN OR ADVERTISED ON THIS WEBSITE; ANY LINK PROVIDED ON THIS WEBSITE; AND YOUR ACCOUNT AND PASSWORD, WHETHER OR NOT FORD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS PROVISION SHALL SURVIVE THE TERMINATION OF YOUR RIGHT TO USE THIS WEBSITE.
YOU ACKNOWLEDGE THAT YOU WILL BE FULLY LIABLE FOR ALL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THIS WEBSITE.
Further, FORD makes no representation that content provided on the FordParts.com website is applicable to, or appropriate for use in, locations outside of the United States. International order arrangements must be made separately and independent of FordParts.com and are between the dealer and customer and may be subject to separate terms and conditions as arranged between the dealer and the international customer.
You agree to indemnify and hold harmless FORD and its affiliates and their respective directors, officers, employees, agents or other representatives from and against all claims, liability and expenses, including all legal fees and costs arising from or relating to (a) your breach of these Terms and Conditions of Use; and (b) your use of this website including transmission or placement of information or material by you on this website. This provision shall survive the termination of your right to use this website.
All claims, disputes or controversies (whether in contract or tort, pursuant to statute or regulation, or otherwise, and whether preexisting, present or future) arising out of or relating to: (a) these Terms and Conditions of Use; (b) this website; (c) any advertisement or promotion relating to these Terms and Conditions of Use or this website; or (d) transactions effectuated through this website, or (e) the relationship which results from these Terms and Conditions of Use (including relationships with third parties who are not party to these Terms and Conditions of Use) (collectively “Claims”), will be referred to and determined by binding arbitration governed by the Federal Arbitration Act and administered by the American Arbitration Association under its rules for the resolution of consumer-related disputes, or under other mutually agreed procedures. Because this method of dispute resolution is personal, individual and provides the exclusive method for resolving such disputes, you further agree, to the extent permitted by applicable laws, to waive any right you may have to commence or participate in any class action or class-wide arbitration against FORD related to any claim.
This provision shall survive the termination of your right to use this website.
These Terms and Conditions shall be governed by, construed and enforced in accordance with the laws of the State of Michigan, without regard to its conflict of laws provisions.
Reliance of Information
This website may include publications with technical inaccuracies or typographical errors that may be corrected as they are discovered at FORD’S sole discretion. Also, changes are periodically made to the information contained herein.